Help Center

We do not offer returns on our products as they are handcrafted to order and made specifically for each customer, including blades. 

Should there be an issue with the product’s function and it is covered under our warranty, we will repair or replace the product. 

If the wrong item is sent, we will send the correct product and cover all shipping costs. 

In rare circumstances, we will permit refunds and reserve the right to charge a restocking fee of $100 for saber orders and $35 for blade orders. Product must be in an unused condition to be accepted.

Shipping costs for returned orders will not be refunded.

Once an order has been placed, it can be canceled within 24 hours. Our payment processor charges us a 6% fee that we do not get back if an order is cancelled, as such a fee of 6% will be incurred for cancelled orders. After 24 hours, orders cannot be cancelled, no exceptions. PLEASE READ our lead-times and plan accordingly if you need a product for an event by a certain date. 

Please be aware that our lead-times are estimates, not guarantees and these lead-times can change without notice at anytime. This change does not permit cancellations. We make hand made products and sometimes there are delays and we ask our customers to please be patient as we do not sacrifice quality for speed.

You can email us at info@benduarmory.com if you need to make changes to your order, we’re happy to help!

If you become impatient with lead-times and file a chargeback, we will not ship your product until the chargeback is cancelled.  

We are not liable for shipping delays by the carrier.

At the bottom of the check out screen, you have to check a box agreeing to our policies. This agreement is legally binding and failure to read the agreement does not waive your responsibility outlined in the agreement.

We understand this policy is very strict. However, in the past, previous customers have abused our previous policy. Such as, ordering a saber or a blade, using it at a party/Halloween/con, etc, and then returning the order and treated is as free rental or having buyers remorse.

If you’re worried about your order or have any problems, we have an incredible warranty and we will do everything in our power to help our customers.

Inspired and Budget Sabers have been discontinued and will not be returnable nor do they qualify for any of our warranties.

All limited warranties for (Sleeves, Electronics, and blades) do not cover any damage due to (1) acts of God, accident, misuse, abuse, negligence, improper handling, commercial use or modifications of this product, or normal wear and tear; (2) improper operation or maintenance of this Product; or (3) attempted repair by any party other than Bendu Armory, LLC.

These Limited Warranties do not apply where it is determined by Bendu Armory, LLC that there is no fault with the product itself. Repairs not covered by the Limited Warranty can be done at the owner’s expense.

If you attempt to repair any of our products, the warranty is VOID. We offer repair services, at the buyer’s expense.

For more specific limited warranty information regarding sleeves, blades, and electronics; please see below.

Inspired and Budget Sabers have been discontinued and will not be returnable nor do they qualify for any of our warranties.

The Carbon Fiber Sleeve Limited Warranty covers defects in workmanship for the Product for a period of 1 year from the original shipping date from Bendu Armory, LLC.

Every carbon fiber sleeve is 100% unique due to the unique nature in which carbon fiber is made, as such there can and will be some slight variations in the cosmetics, including but not limited to, slipped weaves, slipped accent pieces, resin voids (these can look like scratches), noticeable seam lines, or wrinkles in the fabric (this is more obvious is white fabrics like the DATA the weaves.) These items and others like it are not covered under warranty.  

Items that are covered under this limited warranty are: Catastrophic failure or delamination of fibers or major cosmetic defects, including but not limited to, dry spots on the weaves, or holes in the carbon fiber.

Repair or replacement of shells is at the discretion of Bendu Armory, LLCWarranty cannot be transferred.

Blade Limited Warranty covers defects in workmanship for the Product for a period of 90 days from the original shipping date from Bendu Armory, LLC. Heavy Grade Pixel (excluding V2-KR Pixel Blades) and Tri-Cree Blades are warrantied for saber combat.

Saber combat is defined is saber to saber striking, such as dueling. The warranty DOES NOT cover abuse, neglect, misused, and/or accidents. Examples of abuse, neglect, misused, and/or accidents are, including but not limited to, striking non-saber blade objects such as trees, metal poles, or your little brother.

This warranty does not cover striking the tip of the blade on the ground. If you submit a claim for a broken tip, we will investigate the condition of the tip and we can and will deny claims if there evidence of tip striking. 

Side shadows or mid-blade joint shadow’s are not covered under any warranty as its impossible to completly remove shadows from V1 & V2 blades and side shadowing is the nature of pixel blades in general. KR blades have the least amount of shadow and still can be seen and as such will not be a warranty item either.

Show blades, KR Blades and 7/8-inch Pixel blades are not warrantied for combat.

Warranty cannot be transferred.

Electronic Limited Warranty covers defects in workmanship for the Product for a period of 1 year* from the original shipping date from Bendu Armory, LLC.

*Speakers are covered under the limited warranty for a period of 6 months

*Batteries are NOT covered under the limited warranty.

Warranty cannot be transferred.

The customer is responsible for the cost of returning the Product to Bendu Armory, LLC. If the product is not under warranty, then the cost of shipping back to the customer will be included in the repair cost.

Warranty cannot be transferred.

The Proffie is an advanced board and requires programming skills in the Arduino.io environment. If you are new to sabers and do not know to program, you purchases this board at your own risk.

Our Proffies come standard with the KR Sabers program and is considered basic. Since the Proffie setup is very personal to each user, we do not change any settings or even the blade length. This will be your responsbility.